The PBX built for call centers
hayPBX is a complete PBX for small and mid-sized organizations, running on GSM modems and SIP trunks. Take and make calls, build IVR menus, record conversations and send SMS campaigns — all from one Windows app.
Everything a call center needs
One program — no servers, no complex setup and no external PBX.
Inbound & outbound calls
Up to 10 GSM modems with auto-detection and per-IMEI setup. Outbound routing across modems.
IVR voice menu
“Press 1 for sales.” Multi-level menus with your own mp3 recordings.
Business hours
Separate messages for working hours, after hours and days off.
Queues & groups
Flexible distribution strategies: ring all, round-robin, least busy.
Call recording
Every call is recorded and playable right from the call log.
Call log & mini-CRM
The customer card pops up on every call: name, history, notes.
SMS campaigns from Excel
Import numbers from Excel and send thousands of SMS in a few clicks.
Blacklist & VIP
Block unwanted numbers and move VIP customers to the front of the queue.
SIP trunks
Connect SIP providers alongside GSM modems — with the same rules.
Security
IP bans after failed logins, IP and subnet allow and deny lists.
Remote operators
Operators work from the office or from home — on an IP phone or smartphone.
Backups
Scheduled automatic backups of settings, call logs and recordings.
Up and running in 15 minutes
Plug in the modems
Insert SIM cards and plug the USB modems into the PC. hayPBX finds them automatically.
Activate the license
Contact Softtun to get a free 7-day trial license.
Add operators
Create extensions and connect Grandstream, MicroSIP or Groundwire phones.
Set up the IVR
Upload a greeting mp3, set your business hours — and your call center is live.
See it in action
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Dashboard
System runningLines
Operators
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Modems
| # | Line | IMEI | Carrier | Signal | Status | Calls | SMS |
|---|---|---|---|---|---|---|---|
| 1 | GSM 1 | 35•••••••••0417 | Team | −61 dBm | In call | 34 | ✓ |
| 2 | GSM 2 | 35•••••••••2291 | Viva | −58 dBm | In call | 29 | ✓ |
| 3 | GSM 3 | 35•••••••••8803 | Ucom | −74 dBm | Ready | 21 | ✓ |
| 4 | GSM 4 | 35•••••••••1145 | Team | −63 dBm | In call | 25 | ✓ |
| 5 | GSM 5 | 35•••••••••6720 | Viva | −77 dBm | Ready | 12 | ✓ |
| 6 | SIP 1 | sip.provider.am | SIP | registered | In call | 7 | — |
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IVR menu
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Call log
| Dir. | Number | Operator | Time | Dur. | Recording |
|---|---|---|---|---|---|
| ↙ | +374 91 54 12 45 | Lilit S. | 15:42 | 04:18 | |
| ↗ | +374 77 20 81 13 | Gor H. | 15:37 | 02:05 | |
| ✕ | +374 93 66 09 71 | — | 15:31 | 00:00 | — |
| ↙ | +374 98 11 47 02 | Anna M. | 15:24 | 06:51 | |
| ↙ | +374 55 73 30 88 | Mariam K. | 15:16 | 01:44 | |
| ↗ | +374 94 08 25 60 | Aram P. | 15:09 | 03:12 | |
| ↙ | +374 41 92 17 34 | Lilit S. | 14:58 | 02:39 |
Dashboard: every line, operator and call in real time.
The operator's workspace in one window
A separate lightweight app for every operator. Operators see who's calling before they answer, fill in the customer card and work the queue.
- ✓Caller details before answering
- ✓Statuses: Ready, Break, Busy
- ✓Call history and recordings
- ✓Works from home over the internet
Works with your phones
Download and start today
Two programs: one for the PBX computer, one for your operators. After installing, contact Softtun for a trial license.
hayPBX — Admin console
The main program: PBX, modems, IVR, call log and settings. Installed on one computer.
Download .exehayPBX Operator
The operator program: incoming calls, customer card and statuses. Installed on every operator's computer.
Download .exeManuals
Every manual is available in three languages as a PDF.
Calculate your license price
Choose the number of lines, extensions and the period — the longer the term, the bigger the discount, up to 30%.
System requirements
Frequently asked questions
No. hayPBX is a standalone PBX that runs on an ordinary Windows PC.
USB GSM modems with voice support. Contact Softtun for the exact list of supported models.
Yes. Through your router and a public IP, operators connect over the internet, while built-in IP protection blocks unwanted login attempts.
Download and run the program, then contact Softtun at +374 60 750035. We'll activate a 7-day trial license.
Yes. SIP trunks are set up in the Modems section and work like GSM lines. Each SIP trunk counts as one line in the license.
Yes. Import a list of numbers from Excel, write your text and send it through the GSM modems.
Both programs run in Armenian and Russian; Armenian is the default.
Enterprise software by Softtun
Softtun builds software for restaurants, healthcare organizations and other businesses, automating their daily operations. hayPBX brings our experience in telephony and GSM solutions together in one simple product.
Ready to get started?
Download hayPBX and give us a call — free consultation and a 7-day trial license.